> ## Documentation Index
> Fetch the complete documentation index at: https://docs.guhan.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Billing, Invoices, and Cancellation in Guhan

> Update your payment method, download invoices, change plans, and understand Guhan's refund and cancellation policy from your account settings.

All billing for your Guhan account is managed from **Settings → Billing**. From there you can update your payment method, download past invoices, change your subscription plan, purchase credit packs, add seats, and cancel your subscription — all without contacting support.

## Payment Methods

Guhan accepts all major credit and debit cards. To add or update your payment method:

1. Go to **Settings → Billing → Payment Method**.
2. Click **Update Card** and enter your new card details.
3. Save the changes. Your next charge will go to the new card.

<Note>
  Guhan does not store your card details directly — payments are processed securely through our payment provider. Your card number is never visible to Guhan staff.
</Note>

## Invoices

Every charge generates a PDF invoice, which is automatically emailed to the account owner on the billing date. You can also download any past invoice at any time:

1. Go to **Settings → Billing → Invoices**.
2. Find the invoice by date.
3. Click **Download** to save the PDF.

If you need invoices addressed to a specific company name or with a tax ID (GST, VAT, etc.), update your **Billing Details** in the same section before your next charge.

## Changing Your Plan

To upgrade or downgrade your subscription, navigate to **Settings → Billing → Plan** and select the new plan.

* **Upgrades** take effect immediately. The cost difference is prorated against the remaining days in your current billing cycle — you're only charged for what you use.
* **Downgrades** take effect at the start of your next billing cycle. You retain your current plan's features and limits until then.

If you're unsure which plan fits your needs, email [hello@guhan.ai](mailto:hello@guhan.ai) and the team will help you decide.

## Cancellation

You can cancel your subscription at any time — no need to contact support.

<Steps>
  <Step title="Open Billing Settings">
    Navigate to **Settings → Billing → Cancel Subscription**.
  </Step>

  <Step title="Confirm Cancellation">
    Review the cancellation summary, which shows your last active date and what happens to your data. Click **Confirm Cancellation**.
  </Step>

  <Step title="Cancellation Takes Effect">
    Your subscription remains active until the **end of the current billing cycle**. You won't be charged again after that.
  </Step>
</Steps>

After your subscription ends, your account data — prospects, campaigns, meeting history — is retained for **90 days**. After 90 days it is permanently deleted and cannot be recovered. If you resubscribe within that window, all your data is restored.

<Warning>
  Cancelling your subscription does not automatically cancel any active credit pack charges billed separately. Confirm all add-ons are removed before cancelling to avoid unexpected charges.
</Warning>

## Refund Policy

| Scenario                                                                  | Refund Outcome                                                                                       |
| ------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------- |
| Monthly plan, any reason                                                  | No refund                                                                                            |
| Annual plan, within 7 days of purchase, fewer than 50 prospects processed | Full refund                                                                                          |
| Annual plan, after 7 days                                                 | No refund                                                                                            |
| Add-on charges (extra seats, WhatsApp, credit packs)                      | No refund                                                                                            |
| Plan downgrade (credit for unused period)                                 | No refund                                                                                            |
| Suspended or terminated accounts                                          | No refund                                                                                            |
| Exceptional circumstances                                                 | Reviewed case-by-case — contact [hello@guhan.ai](mailto:hello@guhan.ai) within 14 days of the charge |

Approved refunds are returned to your original payment method within **7–10 business days**.

<Note>
  Refund requests must be submitted to [hello@guhan.ai](mailto:hello@guhan.ai) within 14 days of the charge. Include your account email and the invoice number to help us process it quickly.
</Note>