> ## Documentation Index
> Fetch the complete documentation index at: https://docs.guhan.ai/llms.txt
> Use this file to discover all available pages before exploring further.
# Automated Follow-Ups and Reply Handling in Guhan AI
> Guhan handles all follow-up messages and inbound replies autonomously, keeping conversations warm and converting interest into booked calendar meetings.
The majority of meetings don't come from the first message — they come from the second, third, or fourth touchpoint. Guhan automates the entire follow-up sequence so no prospect goes cold due to a missed check-in. Each follow-up is re-personalized based on the prospect's latest activity, meaning they never receive a generic "just circling back" message. The result is a consistent, human-feeling conversation that keeps your pipeline moving without requiring any manual effort on your part.
## Follow-Up Sequences
Guhan sends up to five follow-up messages per prospect, fully configurable in cadence and tone. Each message is generated fresh at the time of sending — Guhan checks for any new activity from the prospect (a post, a job change, a company announcement) and incorporates it into the message where relevant.
Navigate to **Settings → Follow-ups** to configure your sequence:
| Setting | Description |
| ------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **Number of follow-ups** | Choose between 1 and 5 follow-up messages per prospect. Most sequences perform best with 3 follow-ups. |
| **Spacing** | Set the number of days between each follow-up. A typical cadence is Day 3, Day 7, and Day 14 after the initial message. |
| **Tone** | Follow-up tone can be set independently of your first-message tone — many users prefer a slightly more casual tone in later touchpoints. |
Guhan stops the sequence automatically as soon as a prospect replies, books a meeting, or is marked inactive. It will never continue messaging someone who has already responded.
## Reply Handling
When a prospect replies to any message in a sequence, Guhan reads the full reply in context and responds accordingly. There are three main reply scenarios:
Guhan detects buying interest or an explicit request to connect, and responds with a calendar link to book a meeting. It handles timezone confirmation and any scheduling back-and-forth automatically.
Guhan reads the objection or question, formulates a relevant, grounded response, and re-engages the prospect. It draws on your product context and research brief to answer accurately.
Guhan gracefully closes the thread with a polite acknowledgment and marks the prospect as inactive. No further messages are sent, and the prospect is removed from all active sequences.
All reply handling happens automatically, but every conversation is visible in your **Inbox** in real time. You can jump in and take over at any point — see [Handing Off to You](#handing-off-to-you) below.
## Handing Off to You
When a prospect becomes "hot" — meaning they've confirmed a meeting or are showing high engagement signals like multiple replies or questions — Guhan flags the conversation for your attention.
You'll be notified in two ways:
1. **Email notification** — Guhan sends you an email alert with a summary of the conversation and a direct link to the prospect's profile in the dashboard.
2. **Dashboard flag** — The conversation is marked with a 🔥 indicator in **Inbox → Hot Leads** so you can find it instantly.
From the prospect's profile, you can review the full conversation history, the research brief Guhan built, and the intent signals that triggered outreach. Click **Take Over** to pause Guhan's handling and reply manually from that point forward.
Never manually message a prospect that Guhan is actively sequencing — it can break the conversation context. Use the **Pause sequence** button on the prospect's profile first.
## Opting Prospects Out
Any prospect who replies with "unsubscribe", "remove me", "stop", or any equivalent opt-out phrase is immediately removed from all active sequences. Guhan detects these phrases automatically across all languages and channels.
Opted-out prospects are moved to **Prospects → Opted Out** and will not be contacted again by any campaign unless you manually re-activate them. This list is also excluded from future campaigns automatically.
Compliance with opt-out requests is non-negotiable. Guhan enforces this automatically to keep your account — and your sender reputation — in good standing across Email, LinkedIn, and WhatsApp. Do not attempt to re-enroll opted-out prospects unless they have explicitly re-engaged with you.