> ## Documentation Index
> Fetch the complete documentation index at: https://docs.guhan.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Safety and troubleshooting

> What the Guhan Chrome extension never does on LinkedIn, how credits are shown, and what to do when something looks off.

## What the extension doesn't do

* It doesn't send messages, invites, comments or follows on LinkedIn. Everything you send goes out from Guhan through your [sender accounts](/get-started/sender-accounts/overview), within their [sending limits](/campaigns/sending-safety).
* It only reads the page you're on. It never opens other people's profiles to collect details.
* It doesn't use credits unless you choose to enrich, find an email or phone number, or generate a brief, and the cost is always shown before you confirm. See [Plans and credits](/workspace-settings/plans-and-credits).
* Adding people to a List is free. Your plan's active-prospect limit still applies.

## If something looks off

<AccordionGroup>
  <Accordion title="The panel says to reload the LinkedIn tab">
    The extension was updated after that tab opened. Reload the LinkedIn tab, then try again.
  </Accordion>

  <Accordion title="The panel says to open a profile, a search, a company or an event">
    The extension works on those pages. Other LinkedIn pages, such as your feed or messages, aren't read.
  </Accordion>

  <Accordion title="Experience and Education aren't showing">
    LinkedIn only loads them as the page is scrolled. Click **Load full details** in the panel. See [Read the full profile](/chrome-extension/profiles#read-the-full-profile).
  </Accordion>

  <Accordion title="An import stopped partway">
    LinkedIn may have asked you to check something, or the tab was closed. Look at the LinkedIn tab, finish anything it asks for, then start the import again. People already added stay added, and anyone already in the List is skipped.
  </Accordion>

  <Accordion title="The List I want isn't offered">
    Lists that are fed by a search or a signal fill themselves, so you can't add to them by hand. Pick or create a List you add to by hand.
  </Accordion>

  <Accordion title="Someone I added shows up twice">
    People from followers and following lists are matched by their LinkedIn member ID, so someone already in Guhan under only a profile link can be added again. Search **Prospects** for the name and remove the extra one.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Troubleshooting" icon="stethoscope" href="/help/troubleshooting">
    Problems elsewhere in Guhan.
  </Card>

  <Card title="Sending safety" icon="shield" href="/campaigns/sending-safety">
    Send limits, send window and pacing.
  </Card>
</CardGroup>


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