> ## Documentation Index
> Fetch the complete documentation index at: https://docs.guhan.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle replies from the Inbox

> What lands in your Inbox and how to respond quickly.

Every meaningful prospect action shows up in your Inbox. Here's how to work through it fast.

## The daily rhythm

<Steps>
  <Step title="Open Inbox (morning)">
    Sidebar → Inbox. Filter to **Open · Assigned to me**.

    Guhan sorted tasks by urgency — most-recent replies at the top, meeting requests flagged.
  </Step>

  <Step title="Process meeting requests first (2-3 clicks each)">
    Anything with **mode = Schedule** — click **Send scheduling link** on each. Done.
  </Step>

  <Step title="Approve AI-drafted replies next">
    Anything with **mode = Approve** — read the draft, edit if needed, click **Approve**. Sends immediately.
  </Step>

  <Step title="Take over the interesting conversations">
    Anything with **mode = Take over** — click **Reply** and write freely. Message goes out via the same sender that started the thread.
  </Step>

  <Step title="Snooze the ones you don't need to touch now">
    Notifications you want to check later → **Snooze until tomorrow**.
  </Step>
</Steps>

## Task types explained

<AccordionGroup>
  <Accordion title="mode = Notify">
    Guhan is letting you know something happened but no action is required. Example: "Prospect accepted your LinkedIn invite."

    Read → mark done → close.
  </Accordion>

  <Accordion title="mode = Approve">
    Guhan drafted a reply. You approve or edit-then-approve. On approval, Guhan sends immediately.

    Best practice: edit for tone if the draft is 80% right; discard + write your own if it's off.
  </Accordion>

  <Accordion title="mode = Decide">
    Guhan is unsure how to handle. Usually 2-3 options presented ("Reply with X" / "Reply with Y" / "Hand off to me").

    Pick one → Guhan runs with your choice.
  </Accordion>

  <Accordion title="mode = Take over">
    Guhan is stepping out of the conversation entirely. You write the response freely, from the same sender.

    Common triggers: high-stakes reply, unclear intent, prospect asked a technical question.
  </Accordion>

  <Accordion title="mode = Schedule">
    Prospect asked to book time. Primary action: **Send scheduling link**.

    Guhan generates a fresh booking link tied to your calendar. One click → link sent.
  </Accordion>
</AccordionGroup>

## The task detail view

Click any task and you see:

* **Prospect card** — name, title, company, avatar
* **Full conversation thread** — chronological, all messages both ways
* **Reply classification** — Guhan's read ("meeting\_request" / "interested" / "not\_now" / "unsubscribe" / etc.)
* **AI draft** (if any) — preview + edit
* **Primary action button** — Approve / Send link / Reply / Mark done
* **Reassign** — send to a teammate
* **Snooze** — hide until later
* **Add note** — for the prospect record

## Bulk actions

Multiple tasks selected → bulk actions in the toolbar:

* **Bulk close** — mark done without acting
* **Bulk snooze** — snooze all until same time
* **Bulk reassign** — send batch to a teammate

Useful for cleanup at end of week.

## Reassigning to a teammate

Two ways:

<Steps>
  <Step title="Per-task">
    Task detail → Assign button → pick teammate.
  </Step>

  <Step title="Automatic (per-sender)">
    Every task auto-assigns to whoever owns the sender that sent the last message in that thread. Change ownership in Settings → Sender accounts → \[account] → Owner.
  </Step>
</Steps>

## Snooze

Snooze options:

* Later today (3pm)
* Tomorrow morning
* Next week
* Custom date/time

Snoozed tasks disappear from Open, reappear at the snooze time.

## Deadlines

Some tasks have implicit deadlines:

| Mode      | Deadline | On timeout                                    |
| --------- | -------- | --------------------------------------------- |
| Approve   | 4 hours  | Fallback per sequence config (send / discard) |
| Decide    | 2 hours  | Fallback per sequence config                  |
| Schedule  | 24 hours | Auto-send a fallback booking link             |
| Take over | None     | Sits in Inbox indefinitely                    |
| Notify    | None     | Sits in Inbox indefinitely                    |

If you're going to be away, snooze tasks past their deadlines OR reassign to a teammate.

## Notifications

You get an email digest of new Inbox tasks:

* **Real-time** — new task landed (during your active hours)
* **Daily digest** — 8am summary of pending tasks

Configure in Settings → Notifications.

## Related

<CardGroup cols={2}>
  <Card title="AI reply drafts" icon="wand-magic-sparkles" href="/inbox/ai-reply-drafts">
    How Guhan drafts replies.
  </Card>

  <Card title="Inbox tasks concept" icon="inbox" href="/inbox/overview">
    Task types + assignment logic.
  </Card>
</CardGroup>