> ## Documentation Index
> Fetch the complete documentation index at: https://docs.guhan.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox tasks

> Where Guhan hands things back to you.

Your **Inbox** is where Guhan surfaces work that needs a human. Not every reply — just the ones that need judgment.

## What lands in the Inbox

<AccordionGroup>
  <Accordion title="Someone replied">
    A prospect responded to one of your sequences. Guhan classified it (interested / not now / meeting request / question / not interested) and either drafted a reply for you to approve OR handed it off entirely.
  </Accordion>

  <Accordion title="Guhan needs approval">
    A message step you configured with **Require approval** — Guhan drafted the message, but won't send until you say OK.
  </Accordion>

  <Accordion title="Meeting request">
    A prospect asked to book a call. Guhan generates a scheduling link + drops a task with "send scheduling link" as the primary action.
  </Accordion>

  <Accordion title="Escalation">
    The AI reply agent finished N rounds and reached its handoff limit — over to you.
  </Accordion>

  <Accordion title="Notification">
    A prospect took an action (accepted your invite, opened your email, viewed your profile) without replying. FYI-only, no action required.
  </Accordion>
</AccordionGroup>

## The five action types

Every task has a **mode** telling you what Guhan expects:

| Mode          | What you do                                                             |
| ------------- | ----------------------------------------------------------------------- |
| **Notify**    | Read it, close it. No action needed.                                    |
| **Approve**   | Guhan drafted something; approve to send OR edit + approve.             |
| **Decide**    | Guhan needs you to pick between 2–3 options. Click one.                 |
| **Take over** | Guhan is handing the whole conversation to you. Reply from your inbox.  |
| **Schedule**  | A meeting request — send the scheduling link or book the time manually. |

Filter tasks by mode from the top of the Inbox.

## Deadlines

Most tasks have an implicit deadline based on their mode:

* **Approve** — 4 hours (then Guhan sends without approval OR discards, depending on the step config)
* **Decide** — 2 hours (then falls through to a default choice)
* **Schedule** — 24 hours (then auto-sends a fallback booking link)
* **Take over / Notify** — no deadline

If a deadline passes without you acting, Guhan follows the fallback rule you configured on the sequence step.

## Task detail view

Click any task and you see:

* **Prospect card** — who this is, where they work, ICP score
* **Full conversation thread** — every message sent + every reply, chronological
* **Reply classification** — Guhan's read of the incoming message ("meeting request", "not interested", etc.)
* **Suggested action(s)** — buttons for the primary next step

You can also:

* Reassign the task to a teammate
* Add a note that stays on the prospect record
* Snooze the task until a later time
* Mark it done manually

## Assignment

Tasks can be assigned to:

* **You** — default for solo workspaces
* **A specific teammate** — if you have multiple sender accounts owned by different people, tasks for a given prospect go to the owner of the sender that sent the last message
* **Any admin** — for shared workspaces

Reassign from the task detail page's Assign button.

## Filters and views

Top of Inbox:

* **Status** — Open / Snoozed / Closed
* **Mode** — Notify / Approve / Decide / Take over / Schedule
* **Assignee** — Yours only / all admins / specific person
* **Age** — Overdue / today / this week / older

Save frequent filters as **views** you can jump to.

## Related

<CardGroup cols={2}>
  <Card title="Handle replies from the Inbox" icon="reply" href="/inbox/handle-replies">
    Walkthrough with real examples.
  </Card>

  <Card title="AI reply drafts" icon="wand-magic-sparkles" href="/inbox/ai-reply-drafts">
    How Guhan drafts responses.
  </Card>
</CardGroup>