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When a prospect replies to your sequence, Guhan reads what they said, classifies the intent, and drafts a response. You approve, edit, or take over. Here’s how the AI reply flow works.

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The classification step

Every reply gets classified into one of these buckets:
ClassificationWhat it meansWhat Guhan does
interested”Yes, tell me more” / “Sounds interesting”Drafts a follow-up + option to auto-send OR hand off
meeting_request”Sure, let’s talk” / “How about 3pm?”Creates a Schedule task with booking link
not_now”Not the right time” / “Ask me in Q3”Pauses sequence + creates a Notify task; snoozes prospect for N months
not_interested”No thanks” / “Not a fit”Ends sequence + adds prospect to Do Not Contact
unsubscribeExplicit unsubscribe requestAdds prospect (+ their email/LinkedIn) to Do Not Contact + acknowledges
question”What does the pricing look like?” / “Do you integrate with X?”Drafts an answer OR hands off to you (configurable)
out_of_officeAuto-responderIgnores, sequence continues (Guhan retries in 3 days)
spam_filterFilter response, not a real replyIgnores
wrong_person”Not the right contact” / referralNotify task with the referral note
Classification runs in ~2 seconds per reply. You’ll see the classification badge on every task in the Inbox.

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The drafting step

If the classification triggered a draft (interested / question / not_now / etc.), Guhan writes a response using:
  • The prospect’s original message (what they said)
  • The full conversation history
  • Your Brand & Voice settings
  • The product being pitched
  • The prospect’s research brief
Every draft:
  • Is 2-4 sentences typical
  • Matches your tone
  • Answers what they asked
  • Suggests the next step (meeting, next email, more info)

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Where to configure this

On the Outreach Agent’s Settings tab — you can set the workspace-wide default AND override per Outreach Agent:

AI drafts + auto-send

Guhan writes the response + sends it without asking. Safest for confirmed follow-ups (they said yes, you’re just replying “great, let me send you a link”). Risky for anything requiring judgment.

AI drafts + hand off

Guhan writes the response + creates an Approve task. You read + approve OR edit + approve. Recommended default — you stay in control without doing the writing.

Always hand off

Guhan classifies the reply but writes nothing. Creates a Take-over task with a “Reply here” button. Best for high-touch sales or high-stakes accounts.

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AI reply nodes on the sequence canvas

You can also set this per-step by dropping an AI reply node on the sequence canvas. Configure:
  • Send for approval — hand off vs auto-send (per this node)
  • Max consecutive replies — how many rounds Guhan handles before mandatory handoff (default: 1)
  • Loop wait between replies — 48h / 72h / etc. (how long to wait for their next reply)
  • Outgoing edges — where the flow goes after N rounds
Common shape: 
Wait for event: reply
     ↓
AI reply (auto-send, max 1 round)
     ↓
    │
    ├──→ conversation_done (they closed the loop)
    ├──→ meeting_requested (they asked for a call)
    └──→ not_interested (they said no)

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Approving a draft

Task detail → the draft is shown in an editor. You can:
  • Approve as-is → sends immediately
  • Edit → Approve → your changes get sent
  • Discard + write your own → free-form reply
Your edits go back to Guhan as implicit feedback — over time it learns your patterns.

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When Guhan won’t draft

Some replies always go to Take-over (regardless of your settings):
  • Long / complex replies — over 500 characters, Guhan pauses
  • Technical questions — pricing, integrations, security — high-stakes, judgment-heavy
  • Angry / rude replies — human handling required
  • Multiple people on the thread — group replies need context
You’ll see the reason in the task detail — “handoff reason: complex_question”.

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Cost

Each AI reply draft = 1 credit. Doesn’t matter if you approve or discard — the credit is spent on generation. Classification is free. Rough budget: 1 credit per reply your sequence generates. If your sequence gets a 5% reply rate on 500 sends, that’s 25 drafts = 25 credits.

Inbox tasks

All task modes explained.

Sequences

AI reply node on the canvas.