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If you can’t find your issue here, email hello@guhan.ai with what you tried, what you expected, what happened, and your workspace name.

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Sender accounts

The connection expired, usually after a password change or a sign-out from all sessions.Fix: open Settings → Sender accounts, find the account, and reconnect it. Guhan shows a banner while any sender is broken, and sends from it are paused until it’s fixed.
LinkedIn flagged activity and limited the account.Fix:
  1. Sign in to LinkedIn directly and follow what it asks.
  2. Once the restriction is lifted, reconnect the account in Guhan.
  3. Review your caps and sending window. See Sending safety.
A few bounces are normal. Many bounces usually mean a reputation or setup problem.Check:
  • Your domain has SPF, DKIM, and DMARC set up.
  • You’re not sending far more than the mailbox is used to.
  • Your messages avoid spammy phrasing.
The phone-linked session ended.Fix: reconnect the account under Settings → Sender accounts and scan the QR code with your phone.
Each license includes one sender. Add a license or an extra-sender add-on under Settings → Billing. See Plans and credits.

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Lists and prospects

The filters may be too strict, or the List may be out of credits.Check:
  • Credits. Searches stop when the balance reaches zero.
  • Titles. Try broader titles.
  • Company filters. Loosen industry, size, or headquarters.
  • Signal. Remove or loosen the signal to see whether it’s the cause.
To isolate it: pause every signal source but one and see whether prospects get added.
Tighten the filters on the source: narrower titles, a smaller size range, or a stricter signal. Remember that every profile a watch returns costs a credit, even if it doesn’t pass your filters.
Title matching is literal. “Sales Director” and “Director of Sales” match differently, so add the exact forms you want. Remove suggested variations that are below your target level.
Guhan skips people it already has, so nobody is contacted twice. Search the Prospects page for the name to find them.
Uploads are limited by an active-prospect cap that scales with your licenses and senders. Remove prospects you no longer need or add a license. See Plans and credits.

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Campaigns

Check:
  • It’s still a draft. Campaigns need to be launched.
  • No sequence, or the sequence has errors.
  • No List is selected as the audience.
  • No sender is assigned for a channel the sequence uses, or a sender is disconnected.
  • Outside the sending window. Sends wait for your active hours.
  • Out of credits. AI-drafted messages cost a credit each.
  • The workspace is read-only. See Billing below.
An empty audience only warns; it doesn’t block a launch. See Launch and manage.
A running Campaign has to be paused before you edit it. Pause it, make your changes, then resume. See Launch and manage.
Read a few sent messages from a prospect’s timeline. Do they sound like you? Tone in Brand & Voice, a heavy first-message pitch, and a weak signal fit are the usual causes. Try a softer opening and a tighter List.
Over-specific step briefs and too many required phrases produce samey drafts. Simplify the brief, trim your “never include” list to what matters, and turn on recent-post fetching for LinkedIn DM steps so messages reference real content.

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Inbox and replies

Check that the sender account is connected and healthy under Settings → Sender accounts, and reconnect it if it shows a problem. If a sender looks fine and replies are still missing, contact support.
Drafting depends on your reply rules under Settings → Sending & Reply Rules. With Escalate to a user, replies come to you instead. Meeting requests always go to a person. AI drafts also need credits.
Take over the conversation and handle it yourself. Guhan labels replies as positive, meeting request, question, negative, unsubscribe, out of office, or not now. Low-confidence “negative” and “unsubscribe” verdicts are sent to a person rather than stopping the sequence.

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Meetings

Your calendar may show you as busy across the offered window. Check working hours, all-day blocking events, and that your meeting duration plus buffer fits your free gaps.
Syncing can lag a little. If it persists, check the account’s status under Settings → Calendars and reconnect it.
Tracking relies on information carried in the booking link. Some link shorteners strip it. Use the link Guhan generates as is, and check the calendar’s status under Settings → Calendars.

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Billing

Check Settings → Billing. Zero credits stops searches, enrichment, and AI drafting. A workspace is read-only if the trial ended without a subscription or a failed renewal wasn’t fixed within 7 days; update your payment method to lift it.
This is usually the payment method. Update it under Billing and try again. Reducing licenses is blocked if you have more members or senders than the new count.
Email hello@guhan.ai with the invoice details.

FAQ

Quick answers to common questions.

Sending safety

Caps, windows, and keeping accounts healthy.