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Getting started

No. Finding prospects doesn’t use your LinkedIn account, so a regular LinkedIn account is enough for sending.
There’s a 7-day trial. No credit card required to start — subscribe from Settings → Billing anytime to continue past the trial. See Plans and credits.
Yes, you can connect Gmail and Outlook accounts as senders. See Connect email.
Campaigns start as drafts. Nothing sends until you launch the Campaign, it has a sequence, and it has a connected sender. See Launch and manage.
Yes. Upload a CSV from Import leads on the Prospects page (or Import → Import CSV inside a List) and map your columns. You can choose to enrich the profiles after upload, which costs credits per profile. Uploads are limited by your active-prospect cap. See Import leads.
Yes. On the Prospects page, filter to the people you want, select them (or choose Select all N matching your filters) and click Add to list. Pick a list that isn’t fed by a search or signal, or create a new one. If an active Campaign uses that list, the people you add are enrolled in it automatically. See Add people to a List.

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Sending and account safety

Guhan sends within daily caps on each sender account and spaces messages out, which keeps activity in a normal range. Raising caps or narrowing your sending window increases risk. See Sending safety.
Yes. Sends come from the account you connect, under your name.
Guhan pauses sends from that account and shows a banner. Resolve it with the platform if needed, then reconnect the account under Settings → Sender accounts.
One per license, on any channel, plus any extra-sender add-ons. See Plans and credits.

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Messages and personalization

Yes. AI-drafted messages use your Brand & Voice tone and your “never include” list, along with your product and the prospect’s profile. See Brand & Voice.
Yes. A step can use a Fixed message, which sends your text with variables like the prospect’s name filled in. Fixed messages aren’t AI-drafted, so they don’t cost an AI-message credit. A step can also be Guided, where you steer the draft, or Auto-draft.
Yes. On a step, turn on Require approval before sending. The draft goes to your Inbox tasks and nothing sends until you approve it.
Set Preferred language in Brand & Voice. Options include several English variants, Spanish, French, German, Portuguese (Brazil), Dutch, Italian, and Japanese.

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Prospects and finding them

Guhan’s managed data sources. It never searches from your personal LinkedIn account.
Yes. Finding prospects is charged for each profile a watch returns, before Guhan checks fit, so a prospect that doesn’t match your filters still costs one credit. Tighter filters on the source mean fewer wasted profiles. See Plans and credits.
Guhan reveals them when a step needs them, or you can turn them on in enrichment settings. A work email costs 4 credits and a phone number 12, charged only when one is found.
Yes, with the Guhan Chrome extension. It works inside LinkedIn: tick people in a search or in your connections, followers and following, or add someone from their profile, and see who’s already in Guhan. See Chrome extension.
Yes, on Sales Navigator people searches. You get the same checkboxes, bar and bulk import as on LinkedIn’s own search, up to 2,500 people in one import. Lead pages, account searches and saved lists aren’t supported. You need your own Sales Navigator subscription. See Searches and imports.
No. It only reads the page you’re on, and adds its own drawer, checkboxes and buttons to it. It never sends messages, invites, comments or follows. Everything you send goes out from Guhan through your sender accounts, within their sending limits.
Yes. Block email addresses and domains under Settings → Do-Not-Contact list, or use Block on a company. See Do not contact.
Tighten the filters on the List’s signal sources, such as narrower titles, a smaller company size range, or a stricter signal. You can also pause a source.

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Billing and credits

Finding, enriching, and writing cost credits. Sending is free. The full table is on Plans and credits.
Actions that spend credits are refused until you buy a pack or your next cycle starts. See Plans and credits.
Monthly credits don’t. Credits from packs last 12 months and are spent after your monthly credits.
Admins can cancel from the Subscription tab on Settings → Billing. You keep access until the end of the trial or paid period.
Email hello@guhan.ai with your workspace name and the invoice in question.

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Teams

Yes, up to one member per license. Invite from Settings → Team and pick a role. See Roles and permissions.
Each sender has one owner. Admins can reassign ownership.
Yes. An org admin can enable multiple workspaces under Settings → Workspace & advanced. Each workspace has its own senders, prospects, and billing.

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Meetings

Yes. Add your booking link under Settings → Calendars. See Calendar integrations.
Meeting requests always go to a person. The prospect then picks a time from your booking link.

Troubleshooting

Specific problems and fixes.

Glossary

Guhan’s terms in plain English.