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The Do-Not-Contact (DNC) list is your workspace’s block list. Anyone who matches an entry is never added to a List, and anyone already in a sequence is stopped.

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What you can block

Those are the only two kinds. There’s no block for a LinkedIn profile URL or a phone number, so to keep someone out you block their email address or their company’s domain.
Add your own company’s domain so Guhan never reaches out to your own team.

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Add entries

1

Open the list

Go to Settings → Do-Not-Contact list.
2

Paste entries

Put one email address or domain on each line. Entries are lowercased and trimmed, and adding one that already exists is harmless. Lines that aren’t a valid email or domain are rejected and listed so you can fix them.
3

Add to list

Choose Add to list. You can search existing entries from the same page.

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Block a company

On the Companies page or a company’s detail page, choose Block. This adds the company’s domain to the DNC list and marks the company as blocked, together in one step. Unblocking a company doesn’t remove its domain from the DNC list. Remove the entry on the DNC page if you want it gone.

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What happens when you add an entry

Adding an entry takes effect right away, including on people already in your workspace:
  • Prospects already in sequences that match are paused and won’t receive further messages.
  • Matching prospects in your Lists are marked as unsubscribed.
  • New prospects that match are rejected before they are added to a List.

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Removing an entry

Removing an entry doesn’t bring anyone back. Prospects who were paused stay paused, and prospects marked as unsubscribed stay that way. To re-engage someone, add them back to a List and enroll them in a Campaign yourself.

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Good to know

  • DNC is per workspace. Blocking acme.com in one workspace doesn’t block it in another.
  • You can add up to 500 entries at a time.
  • There’s no import or export; entries are added by pasting.

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If something’s off

  • A blocked person still got a message. Check that the entry matches the address they were sent to. An entry for a person’s work email doesn’t cover a different address of theirs.
  • I can’t see the DNC page. The Settings row is shown to admins. See Roles and permissions.

Companies

Block a company from its page.

Handle replies

What happens when someone asks not to be contacted.