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Guhan reads every reply, decides what it means, and acts on it. Whether it also writes a response is up to you. You set one workspace-wide rule, and you can override it at any step of a campaign. Meeting requests are never answered automatically, whatever you choose.

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What Guhan does with each reply

Guhan never auto-replies to a no, an unsubscribe, an out-of-office, or a not-now.
Stopping a sequence on a no or an unsubscribe does not add the person to your Do Not Contact list. If you want them blocked across every campaign, add their email or domain yourself. See Do Not Contact.
When Guhan is not confident that a reply is a no or an unsubscribe, it does not stop the sequence. The thread comes to your Inbox as a Take over task so a person decides.

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Reply policy

Settings, Sending & Reply Rules, Reply handling. This is the default for any step that does not have its own AI reply step on the campaign.

Escalate to a user

Every interested reply and question creates a task in your Inbox. Guhan writes nothing. This is the default.

AI drafts — user approves before sending

Guhan drafts a reply. You see it in the Inbox and approve, edit, or reject it before anything is sent.

AI drafts and auto-sends

Guhan drafts and sends one reply without asking. Riskier. Use it once you trust the tone.
Auto-send is limited to a single reply per conversation under the workspace policy. If the prospect replies again, or if a send fails, the thread comes to you as a Take over task.
Workspace settings > Sending rules > Reply handling: the workspace default for replies

Workspace settings > Sending rules > Reply handling: the workspace default for replies

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Per-step control: the AI reply step

On the campaign canvas, an AI reply step placed after a wait-for-reply step overrides the workspace policy for that point in the sequence. Explicit steps always win over the workspace default. It has three settings: The step has four exits you wire up on the canvas: Conversation done, Meeting requested, Not interested, and Reply timeout. Out-of-office and not-now replies pause and resume on their own, and failed sends go to the Inbox for a manual retry. For building the canvas, see Build a campaign.

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How drafts are written

A draft uses the full conversation so far, your Brand & Voice, the product the campaign is selling, and what Guhan knows about the prospect. If the product has objection answers and offers set up, the draft can use them. See Products. When a draft is waiting, you will see it in the thread with a marker showing it was written by Guhan. Approve it as is, edit it, or reject it. See Handle replies.

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Cost

An AI-drafted reply costs 1 credit. Replies you write yourself cost nothing. When a campaign step is set to approval, the credit is charged when you approve and send. See Plans and credits for every credit cost in one place.

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If something’s off

Meeting requests always come to a person. Beyond that, check Settings, Sending & Reply Rules, Reply handling, and check whether the campaign has its own AI reply step that overrides it. Auto-send also falls back to you after one reply, on a send failure, or when credits run out.
Reply meaning is read by a model and can be wrong on short or ambiguous messages. Guhan holds back from stopping when it is unsure, but it can still misjudge a clear-sounding reply. Open the conversation in the Inbox and reply yourself.

Handle replies

Approve, edit, and take over.

Build a campaign

Add an AI reply step to the canvas.

Plans and credits

What an AI reply costs.