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Your Inbox is where Guhan drops the stuff that actually needs YOU — real replies, meeting requests, approvals. Everything else, Guhan handles alone. In the SDR workflow, the Inbox is Step 5 (handle replies). A competent SDR resolves routine replies without escalating — out-of-office, “not now”, unsubscribes — and escalates only the ones that need human judgment. Guhan works the same way. You will not see every “Thanks, not interested.” You will see the replies with a decision to make.

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What lands in the Inbox

A prospect responded to one of your sequences. Guhan classified it (interested / not now / meeting request / question / not interested) and either drafted a reply for you to approve OR handed it off entirely.
A message step you configured with Require approval — Guhan drafted the message, but won’t send until you say OK.
A prospect asked to book a call. Guhan generates a scheduling link + drops a task with “send scheduling link” as the primary action.
The AI reply agent finished N rounds and reached its handoff limit — over to you.
A prospect took an action (accepted your invite, opened your email, viewed your profile) without replying. FYI-only, no action required.

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The five action types

Every task has a mode telling you what Guhan expects: Filter tasks by mode from the top of the Inbox.

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Deadlines

Most tasks have an implicit deadline based on their mode:
  • Approve — 4 hours (then Guhan sends without approval OR discards, depending on the step config)
  • Decide — 2 hours (then falls through to a default choice)
  • Schedule — 24 hours (then auto-sends a fallback booking link)
  • Take over / Notify — no deadline
If a deadline passes without you acting, Guhan follows the fallback rule you configured on the sequence step.

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Task detail view

Click any task and you see:
  • Prospect card — who this is, where they work, ICP score
  • Full conversation thread — every message sent + every reply, chronological
  • Reply classification — Guhan’s read of the incoming message (“meeting request”, “not interested”, etc.)
  • Suggested action(s) — buttons for the primary next step
You can also:
  • Reassign the task to a teammate
  • Add a note that stays on the prospect record
  • Snooze the task until a later time
  • Mark it done manually

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Assignment

Tasks can be assigned to:
  • You — default for solo workspaces
  • A specific teammate — if you have multiple sender accounts owned by different people, tasks for a given prospect go to the owner of the sender that sent the last message
  • Any admin — for shared workspaces
Reassign from the task detail page’s Assign button.

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Filters and views

Top of Inbox:
  • Status — Open / Snoozed / Closed
  • Mode — Notify / Approve / Decide / Take over / Schedule
  • Assignee — Yours only / all admins / specific person
  • Age — Overdue / today / this week / older
Save frequent filters as views you can jump to.

Handle replies from the Inbox

Walkthrough with real examples.

AI reply drafts

How Guhan drafts responses.