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WhatsApp is the highest-reply-rate channel Guhan supports — prospects treat WhatsApp as personal, not marketing. Volume is lower (40 messages/day per account) but engagement per message is much higher. WhatsApp also unlocks Ask Guhan on your phone — chat with your workspace from your phone by messaging Guhan on WhatsApp.

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Two use cases

Outreach sender

Guhan sends WhatsApp messages to prospects as part of a sequence.

Ask Guhan on the go

Chat with your workspace from your phone — “show me today’s replies” via WhatsApp.
The connection flow is the same for both — you connect once, then decide what the sender does.

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What you’ll need

  • Your phone with WhatsApp installed (personal WhatsApp or WhatsApp Business, both work)
  • 60 seconds to scan a QR code
Guhan uses Unipile as the WhatsApp integration provider. Same secure OAuth substrate as LinkedIn and email — nothing goes through Meta’s Cloud API (no template pre-approval, no Business Manager setup).

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Steps

1

Go to Settings → Sender accounts → + Connect

Sidebar → Settings → Sender accounts. Click + Connect in the top-right.
2

Pick WhatsApp

From the provider grid.
3

Scan the QR code with your phone

A QR code appears in the browser. On your phone:
  • WhatsApp → Settings → Linked Devices → Link a Device
  • Scan the QR code on screen
Same flow as connecting WhatsApp Web.
4

Confirm the connection

Once scanned, your browser shows “Connected — verifying…” for 5-10 seconds. Then the sender appears in your list with an Active dot.
5

Choose what this WhatsApp account does

Two toggles on the sender’s row:
  • Use for outreach — Guhan can use this WhatsApp for outbound sequence steps
  • Enable Ask Guhan on WhatsApp — turns your own WhatsApp into a chat interface for your workspace. You send a message to yourself (your own number) and Guhan replies in that chat.
You can enable both.

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Daily limits

WhatsApp has the tightest safety limits of any channel:
SettingDefaultAdjustable up to
Messages per day40100
Messages per hour1015
WhatsApp doesn’t use Meta’s Cloud API (no template pre-approval required) but your personal/business account can still get temporarily banned if you send high-volume outreach. Stick close to defaults.

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What Guhan sends

Every WhatsApp message is:
  • Generated per prospect — no template blasts
  • Sent from your name + your WhatsApp number
  • A real 1:1 conversation — prospects reply back to you directly
Guhan reads incoming replies + drops them in your Inbox like any other channel.

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Prospect must have a phone

WhatsApp requires the prospect to have a phone number. If Guhan doesn’t have their phone yet:
  • Guhan reveals it at send time via a phone lookup (costs 12 credits)
  • OR skips this step if the reveal fails (no phone number found)
Enable phone reveal on your workspace’s Auto-reveal settings if you want Guhan to proactively look up phones as prospects land.

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Ask Guhan on WhatsApp

If you enabled Ask Guhan on WhatsApp on your WhatsApp sender’s row, chatting from your phone works via a self-message — you open a WhatsApp thread with your own phone number, type a question, and Guhan replies in that thread. 
You:   Show me today's replies
Guhan: [message thread]

You:   How many prospects landed today?
Guhan: 8 prospects landed today across 2 Watchlist Agents. Want the breakdown?
Same commands as the web chat — see Ask Guhan concept for the full list.
Ask Guhan only fires on self-messages (you texting your own number). Messages you send to actual prospects or contacts go out normally — Guhan doesn’t intercept them. This is why the toggle exists at the sender-account level rather than a keyword prefix.

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Disconnecting

Settings → Sender accounts → [WhatsApp account] → Disconnect. This:
  • Immediately stops all outreach through this WhatsApp
  • Ends the Ask-Guhan-on-WhatsApp session
  • Doesn’t affect your WhatsApp app itself — just removes Guhan’s linked-device session
You can also unlink from your phone: WhatsApp → Settings → Linked Devices → Guhan → Log out.

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Reauth

If WhatsApp’s linked-device session expires (usually after 30 days of inactivity), Guhan can’t send.
  • Banner at the top of the app: “Your WhatsApp account needs to reconnect”
  • Settings → Sender accounts → [account] → Reconnect → scan QR again
Takes 30 seconds.

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What if the QR code times out?

QR codes expire after 60 seconds. If yours does:
  • Click Regenerate QR in the modal
  • Scan the fresh one

Connect LinkedIn

LinkedIn setup.

Connect email

Gmail + Outlook setup.